DIRECTV is a cable television service that offers subscribers access to hundreds of channels. It offers many packages including entertainment, sports, and Spanish-language channels. AT&T owns DirecTV. It has more than 20 million subscribers in the United States. They also offer private video and satellite radio services. DirecTV is well-known for its customer service. Its customer support portal is slow and bulky. The company doesn't offer either online chat or phone scheduling.
The Better Business Bureau may receive a complaint regarding DirecTV. The BBB, a private organization, helps companies solve problems. BBB publishes data on complaints. In general, a company that has a good BBB rating is likely to respond to complaints. However, a company with a poor BBB rating is likely not to respond to the complaint.
FCC has an informal system for consumers to complain. The FCC might be able help you if you have a problem with Direct TV. ReportFraud is their website that investigates cybercrime complaints.
Direct TV's biggest problem is the price hikes. Prices are usually increased after a year of service. Customers also get a promotional package after the first year. You can also be penalized for cancelling a service before it is available. The cost of cancellation fees can run as high as $480. You'll have to pay your next bill if the cancellation is made after your billing cycle.
DIRECTV was also subject to the Federal Trade Commission. It filed a complaint on behalf of overcharged consumers. The complaint claimed that Direct TV is the worst cable television company. Additional government agencies are also involved.
The National Advertising Division concurred with all DirecTV complaints. It also agreed that the reruns line was not true to form.
You can participate in the process by filing a complaint online. This will enable you to be heard by an even wider audience. Contact your state's consumer protection office. It is also advisable to draft a demand letters that include a brief history about the problem. The demand letter should be accompanied with a statement that you will sue DIRECTV if they don't pay. FairShake is also available for assistance.
In addition to filing a complaint with the FCC and your state's consumer protection agency, you can also take the matter to arbitration. Arbitration is a dispute settlement process that allows consumers submit a complaint directly to an impartial arbitrator. You may find the outcome favorable. It is important that you remember that you will have pay arbitration fees.
Although the DirecTV customer support portal is not the easiest to use, it is the most efficient. To file a complaint with DirecTV, log in to your myAT&T Account. In order to file a complaint, you will need your ID as well as your password.