Spirit was the number one US airline in complaints for five years. Unfortunately, Spirit's reputation in the eyes of travelers changed dramatically in 2013. Complaints about Spirit rose sharply in the autumn 2013. Skytrax lowered the airline's rating from three stars to two stars.
The airline is still controversial, despite the fact that it was able to improve its image following its 2014 launch 24 nonstop routes. Some passengers complained about the treatment of their customers by the airline.
"No frills. No nonsense" is the airline's slogan. It does offer no complimentary drinks or food and charges a premium to customers for these items. Also, its seats are uncomfortable. Some customers also complained about paying more for luggage.
Spirit flies out of Orlando, Philadelphia, Las Vegas, and Fort Lauderdale. They are also planning to expand their service to New York, Boston, and Tampa. Only a handful of its planes currently offer WiFi. Spirit will reveal the price when Wi-Fi testing for the service is completed.
Spirit's customer-centric outlook is based upon the assumption that customers are loyal and commercial success depends on it. To accomplish this, Spirit offers three status levels: Silver (Free Spirit Member), and Free Spirit. Customers can earn points for every dollar they spend on fares. These points can then be redeemed to receive a number of perks.
In addition to the status tiers, Spirit offers a number of add-ons. Spirit has the right add-ons for you, whether you are looking for a pay-for snack or a streaming service. Those who are frequent flyers can take advantage of the Point Perk program, which gives them a set amount of points every time they travel. There may be additional perks for frequent flyers, such as more legroom or extra legroom depending upon their status.
Spirit is not like other airlines and does not offer free movies or music for passengers on their flights. Instead, Spirit strives to make passengers' travel experience comfortable. The airline's seats, which don't recline and are filled with people, demonstrates this. It is still considered a better option than any other airline because it is larger.
You must have a valid credit or debit card to be able to book a seat. You can also check in online to your flight. A card may not allow you to get a better rate for other purchases. Spirit Airlines has a credit program that will allow you to obtain a seat and other perks. To learn more about the program, please visit the Free Spirit FAQs.
Spirit has its moments, even though it is a terrible airline. It introduced 24 new nonstop routes last year and intends to continue doing so in 2015. Similarly, it plans to expand its Wi-Fi offerings in the coming months.
While Spirit has gained a bad reputation, the company is one of the most rapidly growing carriers in the world. It's relatively inexpensive compared to other budget airlines.