DIRECTV is a cable TV provider that provides subscribers with access to hundreds more channels. It also offers a variety of packages, including sports, entertainment, and Spanish TV channels. AT&T controls DirecTV. They have over 20 million customers in the United States. They also offer private and satellite video services. DirecTV has a reputation for providing excellent customer service. Its customer services portal is slow and heavy. The company does not offer telephone scheduling or online chat.
You can file a complaint against DirecTV with the Better Business Bureau. The BBB, a private organization, helps companies solve problems. BBB publishes data on complaints. A company with an excellent BBB rating is more likely than not to respond to complaints. However, a company with a poor BBB rating is likely not to respond to the complaint.
FCC has an informal system for consumers to complain. If you have an issue with Direct TV, the FCC may be able to assist you. ReportFraud, a website which investigates complaints about cybercrime, is also available.
Direct TV's price increases are one of its biggest drawbacks. After one year, the prices will usually rise. They lock customers into a promotional package during the first year. Cancelling services early may result in penalties. Cancellation fees can be as high as $480. You will be charged for the next bill if you cancel after you have completed your billing cycle.
DIRECTV was also reprimanded by the Federal Trade Commission. It filed a lawsuit on behalf overcharged customers. Direct TV was named as the worst cable TV company. In addition to the FCC, other government agencies are involved.
All DirecTV complaints were accepted by the National Advertising Division. It even admitted that the reruns slant was laughable.
It is best to make a complaint online about this matter. This will allow you reach a wider audience. Your state's consumer protection agency can also be reached. Also, you will need to send a demand letter with a brief history. A demand letter must be accompanied and signed by you stating that you will sue DIRECTV if they fail to pay. FairShake is also available for assistance.
In addition to filing a complaint with the FCC and your state's consumer protection agency, you can also take the matter to arbitration. Arbitration is a dispute settlement process that allows consumers submit a complaint directly to an impartial arbitrator. The outcome may be in your favor. However, you will have to cover the arbitration cost.
Although DirecTV's customer support portal may not be as user-friendly as some other sites, it is definitely the most effective. You must log into your myAT&T to file a claim. Additionally, you will be asked to provide your username and password.