You can provide a personal service to your customers by using live chat software. Installing a livechat solution on your website will give visitors an instant channel to communicate with your staff. Many of these solutions also include additional features, such as file sharing and phone support.
Live chat software is also useful for businesses to automate many customer service functions. This can include sending canned responses, routing incoming calls to appropriate team members and providing a functional answer that matches the branding of your company.
Businesses can also benefit from live chat software to increase sales. Live chat software can be used to increase customer engagement and retention. It can be particularly helpful for small and medium-sized companies, which typically have fewer customers than larger enterprises. No matter your business size there is a livechat solution that will meet your needs.
Automated responses, personalized greetings and announcements are all features that live chat software should offer. These features will allow you to measure the effectiveness and efficiency of your customer service. You'll also be able to customize the appearance of your chat interface. This includes the color and text in the window. Pre-chat forms can be used to collect leads.
When it comes to pricing, you can get a free plan for the first twenty live chat tickets a month or pay for a more robust version. An agent will pay $29 for a full-featured product. Enterprise level options are available for larger businesses. These offer more power and additional features.
If you're looking to boost sales, you may want to invest in a live chat solution that can provide 24-hour support. This option is available from some of the leading providers. Make sure to consider your professional goals as well as your budget in order to make the best decision.
Drift is the best live chat software for sales. This solution comes with a chatbot which keeps visitors engaged and allows you to tailor your customer service. Additionally, Drift's Visitor Intelligence software gathers data from databases and other business tools. With this information, you can better understand your prospects' buying behavior and refine your sales pipeline.
Another option is to pick a livechat software package that can be integrated with several different platforms and applications. This will create a cohesive support experience for your employees and increase customer satisfaction. Many of these solutions can be integrated into popular ecommerce and delivery track tools as well as social messaging apps. You can increase conversions by adding a live chat widget on your website.
You can use live chat to provide support for your front-facing and internal customers. It can also increase your revenue by boosting customer engagement and satisfaction.