Spirit was the most complained-about airline in America for five years. But, Spirit's reputation as a traveler turned sour in 2013. Spirit's reputation soared in fall 2013. Skytrax gave the airline two stars rating.
Although the airline was able to improve its image after its 2014 launch of 24 nonstop routes, it remains a controversial carrier. Some passengers complained about the treatment of their customers by the airline.
"No frills. no nonsense" is the airline slogan. It does offer no complimentary drinks or food and charges a premium to customers for these items. Its seats can be uncomfortable. Customers have also reported that they pay a premium for their luggage.
Spirit is available from Orlando, Philadelphia and Las Vegas. They plan to expand their service to New York City, Boston, Tampa. At present, only a handful of its planes offer Wi-Fi. Spirit will announce the price of this service after Wi-Fi testing is completed.
Spirit's customer-centric attitude is based on the assumption that commercial success depends on maintaining customer loyalty. To accomplish this, Spirit offers three status levels: Silver (Free Spirit Member), and Free Spirit. Customers can earn points for every dollar that they spend on flights. These points can then be redeemed to receive a number of perks.
Spirit offers additional add-ons and status tiers. Spirit offers a variety of add-ons, including a snack that you can pay for, and a streaming package. Frequent flyers can benefit from the Point Perk program which allows them to accumulate a certain number of points each time they fly. You may be eligible for extra legroom, depending on your status.
Spirit is not like other airlines and does not offer free movies or music for passengers on their flights. Instead, the company focuses on providing a comfortable experience. This is evident in the airline's seating, where seats don't recline and seats are stuffed with people. This is despite the fact that it is considered to be a better choice than other airlines due to its larger cabin.
You must have a valid credit or debit card to be able to book a seat. Check in online to book your flight. Even if you have a card, you may not be able to qualify for a better rate on other purchases. Spirit Airlines offers a credit card that can help you get a seat or other perks. You can read the Free Spirit FAQs for more information about this program.
Spirit is still a good airline, even though it's mediocre. Spirit launched 24 nonstop routes in 2014 and will continue to do so in 2015. It plans to expand its Wi Fi offerings in the future.
While Spirit has gained a bad reputation, the company is one of the most rapidly growing carriers in the world. Compared to other budget airlines, it is relatively cheap.